Reliable Customer Support from Expert Auction Techs    

Knowledgeable answers and fast solutions when you need them.  

Every AuctionMethod plan includes friendly, honest help. You can count on our auction techs to have easy-to-understand answers or to find them quickly. 
auction techs support
YouTube Videos:

 Over 100 AuctionMethod tutorials. Watch at your convenience for tips and best practices. 

Watch Now
Weekly Open Training:

Drop in to our twice-weekly Zoom sessions for hands-on guidance, or a second opinion. 

Learn More
1:1 Expert Training Sessions:

Our auction techs are always happy to custom design training to meet your team's unique needs. 

Learn More
Check System Status:

 In the rare case of downtime, you can visit our live online status page for up-to-the minute updates.

Check Status 

Need Help?       

Reach out to our Support Team. We’re always ready to lend a hand.

 

For the fastest response, submit a ticket from your Admin panel ➡️click Support in the top menu.

Use it for technical support, feature requests, bug reports, account or billing questions, or any other concern.

Support hours: Monday to Friday, 7 am to 7 pm Eastern time. Our auction techs respond ASAP.

Contact Support

Find Us on Social: 

  Mailing Address:

P.O. Box 426
Shelburne Falls, MA 01370

 

 Email:

support@auctionmethod.com

 

  Give us a Call:

We love to chat but sometimes we are too busy developing awesome auction software features to get to the phone. We’ll call you back promptly. 

1.888.561.6859   

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Users Love AuctionMethod 

Winning words about our auction techs.
aum (4)
"AM support is awesome! I really like the collaborative sessions they have. Very helpful!"
Bill R.
Owner
aum (4)
"I could not be happier!! I've been in the service industry for over 20 years, and I've never experienced the type of personalized service given weekly by Daniel West and his staff."
Richard L.
Auctioneer
aum (4)
"The platform's ease of use and AuctionMethod's customer support have made it the perfect choice for my business."
David
Commercial Real Estate Broker