FAQ

Yes, our software platforms can provide comprehensive consignor management options, including creating and editing consignor statements, controlling commissions, and managing account privileges.

Yes, you can do this yourself on the StableBid platform. With AdaptaBid, the support team will help import bidders as part of the data-migration process. That includes scrubbing and cleaning the account data prior to import.

AuctionMethod allows administrators to manage pending registrations, edit account details, blacklist bidders, import and export bidder lists, manage reseller tax exemptions, and more.

Of course. Administrative users with the right privileges can remove one or more bids from a lot's bid history and automatically notify other bidders who are impacted by the change.

Yes, AuctionMethod allows you to assign different user roles to admin users, providing varying levels of access and privileges depending on their responsibilities within your organization. Roles available on the StableBid platform include Super Administrator, Administrator, Field Viewer, Data Entry, Checkout Only, and Auction Only. The AdaptaBid platform allows for the creation and customization of user roles.

By assigning appropriate user roles, you can effectively manage your team and ensure that each member has the necessary permissions to perform their tasks without compromising the overall security and integrity of your auction platform. To assign user roles, you can access the user management section, create or edit admin accounts, and choose the appropriate role for each user.

Yes, AuctionMethod allows administrators to ban users by adding their accounts to a blacklist. Once a user is blacklisted, they will no longer be able to log in or re-register on the platform. This feature enables auction administrators to maintain control over their user base and prevent unauthorized or problematic users from participating in auctions or accessing the platform. To ban a user, administrators can access the user management section, find the user in question, and add them to the blacklist.

With the AdaptaBid product, consignors can be given the option to upload their own auction lots, depending on their account privileges.

Yes, if you make the option available to them, then users to browse, search, and filter past sales data and auction results, providing valuable insights into historical item values and trends.

Yes, bidders using the AuctionMethod platform can create a watch list of their favorite lots. This feature allows users to easily track and monitor items they are particularly interested in, making the bidding process more organized and efficient. Bidders can add lots to their watch list with just a few clicks while browsing the auction catalog. This watch list can then be accessed and managed by the bidder from their account, keeping them up-to-date and engaged with the items they find most appealing.

Yes, users on the AuctionMethod platform have the ability to control their communication preferences. This feature enables bidders to choose how they would like to receive notifications and updates, such as email or text messages. Users can easily manage their preferences through their account settings, ensuring they receive the most relevant and important information in the manner that suits them best. By allowing users to control their communication preferences, AuctionMethod helps create a personalized and user-friendly experience for bidders.

Yes, bidders on the AuctionMethod platform see bid status information in real-time. As bids are placed, the system updates the bid status immediately, ensuring that bidders always have the most current information. This real-time visibility allows bidders to stay engaged and make informed decisions throughout the auction process. Additionally, the platform provides real-time updates on outbid notices and auction closing alerts, keeping bidders informed and allowing them to act quickly and efficiently.

Yes, of course! You can enable or disable extended bidding, and you can control when it happens, whether time is added to the countdown clock or it is reset, and how much time is used for the bid extension.

Yes, our software allows you to set defined bid increments, ensuring a consistent and fair bidding process across all auctions.

Yes, bidders can place a bid higher than the minimum bid increment. This is called a "proxy bid" or "maximum bid" and allows the system to automatically bid on the user's behalf up to their maximum amount.

AuctionMethod has GDPR compliance features built-in to protect user data and privacy. However, you have the option to disable GDPR compliance if it is not applicable to your business.

AuctionMethod's software platform provides several options for managing categories, allowing administrators to effectively organize auction items and enhance user experience. The available options include:

1. Add categories: Administrators can create new categories to suit the specific needs of their auction events, ensuring items are organized and easy to find for bidders.

2. Edit categories: Existing categories can be modified to update their names or descriptions, enabling better organization and clearer presentation of auction items.

3. Delete categories: If a category is no longer needed or has become obsolete, administrators can remove it from the system.

4. Category-specific fees: Custom fees can be added to buyer invoices or to consignor statements based on the category of the lot sold.

These category management options provide a flexible and user-friendly system for organizing auction items, enhancing the overall experience for both administrators and bidders.

Yes, AuctionMethod's software platform offers a white-label option, allowing clients to have a privately branded website. With the white-label feature, the AuctionMethod footer attribution link is removed from your website, providing a seamless integration with your own brand identity. This option enables you to maintain a consistent and professional appearance throughout your online auction platform, enhancing the overall user experience and strengthening your brand's recognition in the market.

AuctionMethod's customer support is available from 7:00 AM to 7:00 PM (US Eastern), Monday through Friday. During these hours, you can reach out to the support team for assistance, and they are committed to responding to your inquiries within 60 minutes or less. This ensures that you receive prompt and reliable help whenever you need it during the support hours.

The best way to submit a support ticket is by logging in to your software platform as an administrator and selecting the Support option in the main administrative menu. This will provide the support team with critical details that can be used to provide better support. Alternatively, send an email to support@auctionmethod.com.

AuctionMethod offers a 100% uptime guarantee for its software platform. This means that we are committed to ensuring that their platform is available and operational 24/7 without any interruptions or downtime. In the event of any service disruptions, we have a dedicated status page with optional email and text notifications to keep their clients informed and updated. This level of commitment to reliability and performance helps AuctionMethod clients maintain a seamless auction experience for their end-users.

Yes, AuctionMethod provides a dedicated system status page where you can monitor the software platform's uptime and performance. In the event of any service disruptions, the status page will display relevant information to keep you informed about the situation. Additionally, you have the option to sign up for email and text notifications that will alert you when there are service interruptions, ensuring that you stay updated on the system's status and can address any issues with your users in a timely manner.

AuctionMethod is committed to ensuring the security of its platform to protect both its clients' data and the end-users' sensitive information. Here are some key policies and procedures that they follow:

1. Secure Infrastructure: AuctionMethod's platform is built on a robust and secure infrastructure, using leading cloud service providers like Amazon Web Services (AWS) to maintain high levels of security and data protection.

2. Data Encryption: All data transmitted to and from AuctionMethod's platform is encrypted using industry-standard encryption protocols like Secure Socket Layer (SSL) or Transport Layer Security (TLS) to protect sensitive information during transmission.

3. Regular Updates and Patches: AuctionMethod continually monitors and updates its platform to ensure that it is running the latest security patches and updates, minimizing any potential vulnerabilities.

4. Access Control: Access to the platform and sensitive information is tightly controlled, with administrators able to assign different user roles and privileges to ensure that only authorized personnel have access to specific data and features. 

5. Employee Training: AuctionMethod trains its employees on security best practices and the importance of maintaining the confidentiality and integrity of user data.

6. Incident Response Plan: AuctionMethod has a detailed incident response plan in place to quickly address and mitigate any potential security breaches or incidents.

By implementing these policies and procedures, AuctionMethod maintains a secure platform for its clients, providing them with peace of mind and confidence in the system's integrity.

Yes, AuctionMethod offers software training to ensure a smooth transition and a thorough understanding of the platform's features and functionalities. We provide live demonstrations and video tutorials, which can be customized to cater to your team's specific needs. Additionally, our knowledgeable and friendly support staff are available to assist you with any questions or concerns during the learning process, making it easy for you and your team to become proficient in using the AuctionMethod software.