FAQ

No! The platform is quick to implement, and easy for anyone to operate. When you have a question, our support team is available by phone and email during business hours. If we can’t get you an answer right away, you can count on us to get back to you quickly.

There are no limits. Your subscription includes unlimited items, photos, bidders, and events.

Our flexible platform gives you the control you need to run your auctions your way and configure your website's headers, footers, background colors, and logos to match your branding. You can remove the “Powered by Auction Method” branding, which appears in the bottom right corner of websites, with an add-on.

Yes. Bidders can place a bid higher than the minimum bid increment. This is called a "proxy bid" or "maximum bid" and allows the system to automatically bid on the user's behalf up to their maximum amount.

AuctionMethod has been built to be flexible, so you can run your auction your way. Our auction event solutions allow you to set defined bid increments, ensuring a consistent and fair bidding process across all auctions.

Yes. You can list items with a set “Buy Now” price for direct purchase out of an auction. Fixed price classified event types can also be used for inventory sales or meeting consignor price expectations.

Blind bidding hides all other bids from participants. Bidders simply submit their best offer. The highest bid wins, making it perfect for real estate auctions, silent auctions, or other events where privacy is key.

Yes. Many nonprofits use blind bidding for silent auctions. AuctionMethod’s auction platform supports non-profits with donation-friendly payment methods, easy item uploads, and direct links for promoting auction items.

Yes. Catalog-only events let you showcase items online without enabling bidding. This works well for previews, inventory displays, or prep for future auctions.

Yes. You can upload auction data via a CSV file or use our mobile app to capture item photos and details on-site. All changes sync to your catalog automatically.

The software includes built-in tools to help you track of which lots and items have been picked up. Features include removal scheduling, a checkout tool in the Auctioneer’s Toolbox mobile app, and removal authorization forms for buyer releases. For more advanced shipping needs, Custom Solutions can integrate with EasyPost.

The Consignor Management add-on allows you to create consignors, configure permissions, and assign them multiple items. After the auction, AuctionMethod automatically creates the consignor statement, calculates commissions, and provides details on sold and unsold items, commissions, and any associated fees.

We handle each chargeback dispute for a flat $395 fee per instance. There is no charge for this service for Fiserv users. You submit the claim, our team investigates, compiles a strong response, and offers insights to prevent future issues.

We provide a firm quote for all development work before getting started. If you choose to proceed, payment is required in advance. For larger projects, we may accept a 50% down payment, with the remaining balance due upon completion. Visit our Custom Auction Solutions page for more information.

We provide firm, upfront estimates for all development work so there are no surprises around cost. Our process follows four key phases: Design, Develop, Test, and Deliver. Each step is carried out with your business goals in mind to ensure a tailored, high-quality solution.

1. Comprehensive Design Phase
We begin by learning your business through detailed consultations. Together, we define your goals, workflows, and priorities, then turn those insights into a project blueprint. This plan is refined collaboratively until you provide full approval, ensuring it aligns with your specific needs.

2. Expert Development Process
With the approved design in place, our expert development team gets to work. We write clean, efficient code that delivers strong performance, scalability, and long-term reliability. Every build is designed to support your current operations and future growth.

3. Rigorous Testing Phase
Our QA team performs thorough testing to ensure your software functions exactly as intended. From individual features to overall system performance, we identify and resolve any issues to ensure a smooth and dependable experience at launch.

4. Delivery and Implementation
Once testing is complete, we present the finished software for your review and feedback, with the ability to request fine-tuning. After final approval, we update your site with the new system and ensure a smooth transition with minimal disruption. Our team remains available during rollout to support your success.