Chargeback Mitigation Program

Exclusive Perk for Fiserv Clients

If you’re using our preferred Fiserv payment solution, you can access this service at no additional cost. We’re here to help you build strong dispute responses and improve your chances of successfully defending chargebacks.

 

Why Use the Program?

• Minimize financial losses from chargebacks
• Improve dispute success rates with expert-prepared responses
• Identify fraud trends and adjust business processes accordingly
• Gain peace of mind knowing chargebacks are being handled efficiently

How It Works

Chargebacks are a costly headache for online auction businesses. Our Chargeback Mitigation Program is designed to help you fight back, reduce fraud-related losses, and protect your bottom line. We handle the heavy lifting so you can focus on running your business.

1. Submit Your Chargeback – Whenever you receive a chargeback notice, please email the full chargeback notice along with any supporting documentation to support@auctionmethod.com as soon as possible. The more information you provide upfront, the better. Helpful details include:

• A copy of the chargeback notice from your payment processor or bank

• The auction and/or invoice ID number related to the chargeback

• Any relevant email or message exchanges with the buyer

• Proof of delivery or pickup confirmation

• Any other documentation that supports your case
  

2. We Investigate & Respond – Our team reviews the case, prepares a compelling response package, and maximizes your chances of winning.

3. Strategic Recommendations – We analyze patterns and suggest software or process adjustments to prevent future disputes.

4. Ongoing Protection – Over time, our structured approach helps systematically reduce chargebacks and increase approval rates.

 

Important Disclaimers

By using this service, you acknowledge and agree to the following:

• AuctionMethod does not guarantee chargeback reversals or any specific outcome.

• We will assist in preparing and organizing your dispute response, but the final decision is made by the payment processor and issuing bank.

• You are responsible for providing accurate and complete information regarding each chargeback.

• By submitting a chargeback for review, you agree to the associated service fee if applicable.

For any questions, feel free to reach out to us at Support.