AdaptaBid
Invoices for service will be emailed on or about the first business day of each month. The invoice contains charges for services provided in the previous calendar month (i.e. invoicing is in arrears) unless otherwise specified on invoice.
All service invoices are due in full by the 15th of the month in which they are issued.
StableBid
Invoices for service will be emailed on the site invoice date. The invoice shows the subscription amount for the following billing period.
All service invoices are due in full in 7 calendar days.
StableBid sites are required to have a Recurring Payment Agreement on file. The payment method on file will be charged on the invoice date.
General
Questions about an invoice should be directed to accounting@auctionmethod.com as soon as the invoice is received. Short-payments will be applied to an invoice, but the remaining balance due remains subject to the payment policy as described below.
Automatic Payment
Automatic payment of monthly invoices by credit card is available at no additional charge.
Please contact accounting@auctionmethod.com to enroll in auto payment.
Any invoice remaining unpaid after the due date is considered past due.
Late Charges
Late charges will begin on the 7th day following the invoice due date at a rate of 12% annually. Late charges are assessed monthly until the invoice is paid in full.
7 Days Past Due
Action: Late Charge
Notice: Statement to the accounting contact on file
Message: The admin area of all customer websites will be disabled if payment is not received within 7 days.
14 Days Past Due
Action: Admin area disabled & late charge
Notice: Statement to the accounting contact on file
Message: The admin area of all websites has been disabled. A $150.00 re-activation fee will be assessed to enable the admin area.
The customer websites will be placed in Maintenance Mode if payment is not received within 7 days.
21 Days Past Due
Action: Site to maintenance mode & late charge
Notice: Statement to the accounting contact on file
Message: The customer sites are in Maintenance Mode. A $250.00 reconnection charge will be assessed to re-activate the site.
The message on the site will be changed to ‘Site is suspended’ if payment is not received within 7 days.
28 Days Past Due
Action: Site to Suspended Mode
Notice: Statement to the accounting contact on file
Message: The customer sites are suspended. A $350.00 reconnection fee will be assessed and a deposit equal to one-months hosting service will be required to re-activate the sites. If payment is not received within 7 days, the account will be closed permanently.
35 Days Past Due
Action: Site to CLOSED
Notice: Statement to the accounting contact on file
Message: The customer sites are closed. A $750.00 reconnection charge will be assessed and a deposit equal to one-month service fee will be required to re-activate the sites. A recurring payment agreement will be required.
Have a question? Email us at accounting@auctionmethod.com or use the form below!
